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Email Support Services

Outsourcing Email Support Services

It is the era of internet revolution. Email support therefore has come up as one of the effective ways to answer to customer queries after the sales. Wherein customers expect to receive emails within few hours, email support services can render right solutions in their mailboxes faster.

Issues Related With Email Support Services
Email has turned out to be sole means of managing customer relationship as well as data transmission. Hence, it is understood that receiving answers lately might discomfortyour customers, which can hamper your profitability of your organization. Therefore, you should have a dependable partner who can take care of all such issues ensuring 100% customer satisfaction.

Why Should You Outsource Email Support Services
Let you concentrate on main business activities
• Speed up your migration to advanced technology
• Get accessibility to A-1 capabilities
• Improved risk management

Why Should You Outsource Email Support Services to Eyerise Technologies
At EyeRise Technologies, we have experienced professionals to manage complexities and can deliver quality email support services. Our process control helps us to bring out the best services in the sector. Get services all through 24*7 round the clock.

Take a Sneak Peek at Our Email Support Services
With our email support services, you can answer queries of your customers via email accurately and on time that boosts customer satisfaction
• Enable you to maintain equilibrium amid peak & off-peak seasons
• You can effectively utilize your time
• Our email support system can ensure reduced call volume thereby lessening voice support expenditure

Additional Email Support Services We Offer
Customer Care
• Order Fulfillment
• Resolving Escalated Cases
• Tech Support
• Manual Response
• Computer-Aided Response
• Automated Response
• Verification
• Live chat website response
• Complete Query Resolution
• Email & Voice Blasting Services

Industries Eyerise Technologies Serve
• Broadcasting
• ITES or IT or Software
• Real Estate
• Retail and
• Food
• Online Printing

How Do We Work
A knowledge base containing Questions & Answers are created understanding needs of our customers
• This knowledge base is enhanced and updated continuously
• All our professionals are given training on clients products, services & processes
• No sooner we receive an email; it is being scanned & routed to the right agent
• The database will ensure accessibility to standardized replies quickly

Procedure to Reach Eyerise Technologies
All you need to do is visit our website and submit your queries. We will contact you with suitable solutions as soon as possible.
Software Tools We Use
We make use of industry-specific software tools that help us to offer you email support services faster. To name a few of the software tools we use – eFiler, SendGrid, MailZak, MPZMail, Patriach, Grexit and MightyCall.

Advantages of Outsourcing Email Support Services to Eyerise Technologies
Authorized engineers offering tech support to customer queries
• Technical & non-technical email support for products or services
• Wide-ranging knowledge base
• We offer services at competitive rate
• Highly secure & accurate
• Access your data from any where
• Flexible working shift
• Flexible pricing and no set up fees
• Monitor your campaign and custom reporting