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Technical helpdesk Services

If you are running an organization that provide technical solutions, then you should evaluate the importance of technical help desk services through which you will able to offer product information, product use and application information to your clients. The modern help desk centers are playing the role of technical support that also includes telesales. Therefore, make sure that you have proper infrastructure and workforce, so that you can run the department of technical help desk service smoothly.

Issues Related with Technical Service

Today, most of companies in IT Industry have understood the importance of offering product information and technical assistance to their clients, but the lack of suitable setups and skilled employees has forced them to think for other alternatives. That is why almost all technical service providers today, prefer to hand over the task to the experts.

Why You Should Outsource the Process?

By outsourcing the process of technical help desk service, an organization becomes eligible to differentiate its products or services with proficient technical support. Today, businesses are focused on customer satisfaction and technical help desk service has definitely taken them one-step further in the process. That is why modern organizations prefer to outsource the task to experts for better accomplishment.

Why EyeRise Technologies?

Here at EyeRise Technologies, we are establishing global call centers for offshore technical helpdesk services. With a highly experienced team and advance technology, we provide our service to some global industry majors. We are just offering cost effective service, but transforming the business process and their strategic business value.

EyeRise Technologies Technical Helpdesk Services Include

• Optimize internal support process
• Intuitive, collaborative features
• Workflow configuration and task automation
• Work flexibility
• Customization to the unique needs of any organization

Customer Sales and Support Services

• Payment support
• Resolving billing issues
• Sales support
• Order processing

Pre-sales Support Services

• Lead generation and qualification
• Information provision
• Customer analysis
• Order management

Post-sales Support Services

• Troubleshooting and problem solution
• Warranty support
• Installation support
• Return authorization
• Application support
• Desktop support

Management Technical Support Service

• Network support
• Remote server services
• Remote network services
• Remote infrastructure support

Technical support Service

• Email
• Voice
• Online chat support

Enterprise Technical Helpdesk Services

• Issue resolutions
• Application support
• Knowledge management
• Reporting and decision support
• Trouble ticket management
• Software support

How to Reach EyeRise Technologies?

Visit our website and place your queries. We will respond with suitable solution as soon as possible.

Software Used by EyeRise Technologies

• Freshdesk
• manageEngine ServiceDesk Plus
• Freshservice
• CAFM Explorer
• Mojo Helpdesk
• iSupport
• Help Sumo
• SysAid
• Zendesk and many more

Advantage of Doing Business with EyeRise Technologies

• Experienced and skilled technical helpdesk agents
• Cost effective online computer support service
• 24×7 service
• Flexible working models and methodology
• Streamlined business processes
• Improved customer care service
• Save time, efforts and resources